FAQ
General Questions
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What is Oido?
Oido is a company that provides high-quality, over-the-counter (OTC) hearing aids that are affordable, easy to use, and designed for adults with mild to moderate hearing loss.
Who are Oido hearing aids designed for?
Oido hearing aids are designed for adults with mild to moderate hearing loss. They provide clear, natural sound without the need for an audiologist visit.
How do Oido hearing aids compare to traditional hearing aids?
Unlike traditional hearing aids, which require expensive audiologist appointments, Oido hearing aids are self-fitting and can be adjusted through our companion app. They offer premium sound quality at a fraction of the cost.
Do I need a prescription to buy Oido hearing aids?
No! Our hearing aids are FDA-approved for over-the-counter sale, meaning you can purchase them without a prescription or medical evaluation.
Product Features & Use
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How do I set up my Oido hearing aids?
Simply unbox your hearing aids, charge them fully, and follow the setup instructions in the Oido app. The app will guide you through a quick hearing test to personalize your sound settings.
Can I adjust my hearing aids myself?
Yes! The Oido app lets you fine-tune your settings to match different environments and your personal hearing preferences.
Do Oido hearing aids reduce background noise?
Yes. Our advanced speech processing technology helps focus on voices while minimizing unwanted background noise.
Are Oido hearing aids comfortable to wear all day?
Absolutely! Our hearing aids are designed to be lightweight, discreet, and comfortable for extended wear.
Do Oido hearing aids work with glasses?
Yes! Both our HearOne and HearDuo models are designed to fit comfortably even when wearing glasses.
Connectivity & Compatibility
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Do Oido hearing aids connect to my phone?
Yes! Our hearing aids use Bluetooth to connect with the Oido app, allowing you to adjust settings and stream audio directly from your phone.
Can I use Oido hearing aids to listen to music and take phone calls?
Yes! With Bluetooth streaming, you can enjoy music, podcasts, and hands-free phone calls through your hearing aids.
Which smartphones are compatible with the Oido app?
The Oido app works with most iOS and Android smartphones. For best results, ensure your phone’s operating system is up to date.
Charging & Battery Life
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How long does the battery last?
A full charge provides up to 24 hours of use, and the portable charging case holds additional charges for up to 96 hours of total battery life.
How do I charge my hearing aids?
Place your hearing aids in the charging case, and they will charge automatically. A full charge takes about 2 hours.
How will I know when my hearing aids need charging?
You’ll receive a low battery alert through the Oido app and a small indicator light on the device itself.
Hearing Test & Personalization
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How does the hearing test work?
Our app guides you through a quick and easy hearing test using your Oido hearing aids. Based on the results, the app adjusts your settings for an optimized listening experience.
Can I retake the hearing test if my hearing changes?
Yes! You can take the test anytime in the app to update your hearing profile.
What if my hearing loss is severe?
Oido hearing aids are designed for mild to moderate hearing loss. If you have severe hearing loss, we recommend consulting a hearing professional.
Purchasing & Warranty
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Where can I buy Oido hearing aids?
Oido hearing aids are currently available online through our website, but we are moving into major retailers soon!
What is the return policy?
We offer a 60-day risk-free trial. If you’re not satisfied, you can return your hearing aids for a full refund.
Do Oido hearing aids come with a warranty?
Yes! Your purchase includes a 1-year warranty covering manufacturing defects.
Are financing options available?
Yes! We offer flexible financing plans to make our hearing aids even more affordable.
Troubleshooting & Support
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My hearing aids aren’t working. What should I do?
Try these steps:
- Ensure the hearing aids are charged.
- Check if Bluetooth is enabled on your phone.
- Restart the Oido app and reconnect your devices.
- If issues persist, contact our support team.
My hearing aids don’t fit properly. Can I adjust them?
Yes! Our hearing aids come with different ear tips to help you find the perfect fit. If needed, try a different size for better comfort and stability.
I hear static or distortion. How can I fix this?
Make sure your hearing aids are clean and properly inserted. If issues continue, run the hearing test again in the app or reach out to our support team.
How can I contact customer support?
You can reach us at:
Phone: +1 (888) 819-6405
Email: help@oido.us
Website: oidohear.com/pages/contact-us