OIDO Warranty & Protection Plans

Peace of Mind, Guaranteed

At OIDO, we believe hearing should be simple, accessible—and worry-free. That’s why every device comes with a 1-Year Limited Warranty, and why we offer extended protection plans to keep you covered well beyond your purchase date.

What’s Included in the 1-Year Limited Warranty

Every OIDO HearOne and HearDuo hearing aid includes a one-year manufacturer’s warranty at no extra cost. This warranty covers:

Manufacturing defects

Battery issues not caused by misuse

Malfunctions unrelated to accidental damage, water exposure, or unauthorized repairs

To start a warranty claim, contact our support team at help@oidohear.com, call 1-888-819-6405, or fill out the form at the bottom of this page. We’ll walk you through basic troubleshooting and determine if your device qualifies for repair or replacement.

Want More Coverage? Meet OIDO Care.

Our extended protection plans give you options based on your lifestyle, budget, and coverage needs. Choose the level of protection that works for you:

OIDO Care — $49.99

Extends your warranty coverage by an additional year. Includes:

Extended repair and replacement coverage for defects in materials or workmanship

Battery performance guarantee

Priority customer support

Does not cover: loss, theft, water damage, or unauthorized modifications

OIDO Care+ — $99.99

Everything in OIDO Care, plus added protection for accidental damage, loss, or theft. Includes:

Full repair and replacement coverage

Low deductibles: $49.99 for the first claim, $99.99 for each claim after

Priority support and faster resolution

Does not cover: water damage, intentional damage, or unauthorized repairs

OIDO Care Pro — $20–$30/month for 24 months

A complete protection and payment plan bundled with your device. Includes:

HearDuo for $20/month or HearOne for $30/month (includes device)

2-year extended warranty

One-time discounted replacement for loss or theft

Coverage for drops, battery and charging issues, internal failures

Priority support and fast service

Deductibles apply: $49.99 for the first claim, $99.99 for each additional

Does not cover: water damage, lost accessories, intentional misuse, or unauthorized modifications

How to File a Claim

Contact Us – Email help@oidohear.com or call 1-888-819-6405 with proof of purchase. Optionally, fill out the form at the bottom of this page.

Troubleshooting & Assessment – Our support team will guide you through the next steps

Repair or Replacement – If your device qualifies, we’ll repair or replace it as quickly as possible

Frequently Asked Questions

How do I know if I’m covered?

Check your email confirmation from OIDO or your account page. If you purchased OIDO Care, Care+, or Care Pro, you’re covered under that plan from the date of purchase.

Can I buy an extended plan after my original purchase?

Yes—OIDO Care and Care+ can be added within 30 days of your original purchase.

Do I need to register my product?

No registration is required. Your warranty begins on the date of purchase and is tied to your order number.

Are accessories like charging cases or ear tips covered?

No. Our warranty and protection plans only apply to the hearing aids themselves.

What happens if I lose my hearing aid and don’t have coverage?

Without a protection plan like OIDO Care+, we’re unable to replace lost or stolen devices. We recommend choosing a plan with loss protection if you’re often on the go.

Need Help? We’re Here for You.

If you have questions about your warranty or need to start a claim, our team is ready to help.

📧 help@oidohear.com

📞 1-888-819-6405

🕒 Monday–Friday | 9 AM–5 PM E