OIDO Warranty and Protection Plans

Every OIDO device comes covered. You choose how far that coverage goes.

Every HearOne and HearDuo includes a one-year limited warranty at no cost. OIDO Care and OIDO Care+ extend that coverage and add protection for the things a standard warranty leaves out.

One-Year Limited Warranty

Included with every device. Covers:

• Manufacturing defects in materials or workmanship
• Battery failure not caused by misuse
• Malfunctions unrelated to accidental damage, liquid exposure, or unauthorized repair

No receipt is required for the limited warranty. Coverage begins on your purchase date and is tied to your order number.

OIDO Care, $79.99

Adds a second year of warranty coverage. Includes:

• Extended repair and replacement for defects in materials or workmanship
• Battery performance guarantee
• Priority support

OIDO Care+, $119.99

Everything in OIDO Care, plus coverage for accidental damage, loss, and theft. Includes:

• Accidental Damage from Handling (ADH)
• Up to two loss or theft replacements per 12-month term
• Priority support and expedited replacement

Each claim under OIDO Care+ is subject to a service fee.

Service Fees

Fees are the same for HearOne and HearDuo.

• First claim: $49.99
• Second claim: $99.99
• Third claim and after: current device price

Fees apply per claim. Taxes may apply. There is no service fee and no claim limit for defect coverage under the limited warranty or OIDO Care.

After your second claim in a 12-month term, OIDO Care+ has paid out in full. You keep priority support and defect coverage. Replacements are available at the current device price.

What Is Not Covered

• Liquid damage and exposure to extreme heat, cold, or humidity
• Intentional damage, cosmetic wear, or normal deterioration of ear tips
• Unauthorized repair or modification
• Accessories, including charging cases, ear tips, and cables
• Devices not purchased from OIDO or an authorized retailer

How to File a Claim

1. Contact us. Email help@oidohear.com or call 1-888-819-6405 with your order number. OIDO Care and Care+ claims require proof of purchase.
2. Assessment. Our support team walks you through troubleshooting and confirms coverage.
3. Repair or replacement. Approved claims ship a repaired or replacement device. Pay your service fee at the time of approval.

Frequently Asked Questions

How do I know what I have?

Check your order confirmation or your account page. Coverage starts on your purchase date.

Can I add a plan later?

Yes, within 30 days of your original purchase.

What happens on my third claim?

OIDO Care+ covers two claims per 12-month term. After that you can purchase a replacement device at the current price. Your term resets 12 months from your plan start date.

What if I lose a device with no plan?

Lost and stolen devices cannot be replaced without OIDO Care+. If you are frequently out of the house, choose Care+.

Need help?

help@oidohear.com

1-888-819-6405

Monday through Friday, 9 AM to 5 PM ET